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Q: How long does it take to produce and ship my
order?
A:
For most custom items, standard production time is approximately 5-10
working days plus shipping time. For all sewn-on patches, the production
time is currently 3 weeks. Production time begins once the payment
has been received. Please feel free to contact us to discuss production and
shipping times on specific items.
Q: Is rush production and shipping service
available?
A: We understand that things
come up, and we would be happy to accommodate you as best we can.
Most rush orders are available at no extra charge; however, extra
shipping charges may apply to expedite your order.
Q: Can I customize my order for any group or
organization? Can your designs be changed to fit our needs? Do we have
to use the designs on your website or can we submit our own ideas?
A:
Customizing your order is our specialty! You can utilize one of our
designs or submit your own ideas. Our graphic design team will gladly
customize any design or idea to meet your individual group’s needs at
no extra charge.
Q: I am looking for a specific item that I don't
see on your website. Can you get items that are not shown on your
site?
A: The items
we have displayed on our site are the most popular items in the
industry. We have access to thousands of products, and can most
likely get you anything you are looking for. Please contact us and
we will be happy to assist you.
Q: Will a deposit be required for the artwork or the order?
A: If you are a returning customer, we do not ask for an art deposit or
a deposit for the order. However, if you are a first time
customer, we may ask for a nominal art deposit and/or a deposit for the
order.
Q: Can I see and approve my design before production begins?
A:
Absolutely! We want to ensure your 100% satisfaction, so every custom
order requires the customer’s artwork approval before we proceed with
the production of your order. You will receive an email with the artwork
and all the details of the order, and production won’t begin until
we receive your approval.
Q: Is there a minimum quantity to be considered when ordering?
A: Most of
the apparel items we carry have a minimum of 24 per order. The novelty items we carry may have minimums, but less than
minimum quantities are available for most items. Please contact us for
any specific questions regarding quantities.
Q: Can I change quantities once my order has been placed?
A: Due to
production scheduling quantities cannot be reduced after placing your
initial order, but in some cases quantities can be added to your
order.
Q: Why can’t I place my orders online?
A: Because
most items that we manufacture are customized specifically for your
group or event, there is a great deal of detail that must go into every
custom order. We prefer to handle your order personally over the phone
in order to ensure accuracy, timeliness, and your complete satisfaction.
Q: Can I cancel an order once it has been placed?
A:
Unfortunately, once production has begun an order cannot be canceled. If
production has not yet begun, cancellation of your order is possible by
calling and notifying 123Greek. In most cases, a $75.00 cancellation fee may apply, in addition to the cost of any
materials and/or expenses incurred prior to the cancellation date.
Q: Can I return or exchange my custom-made merchandise?
A: Because
your order is customized for your group, merchandise cannot be exchanged
or returned unless the items are defective. 123Greek uses only the
finest quality merchandise in the industry and will guarantee your
satisfaction on every order.
Q: How can I pay for my order?
A: Orders
can be paid with any personal or business check.
Q: How can my group save money or take advantage of any discount
programs?
A: 123Greek
offers an incentive program for fraternities and sororities that gives
5% from every order to an arbitrary account that can be used on any
future orders. This gives you the incentive to keep using the same
company for all your custom needs, while 123Greek (besides offering the
best quality products and service) can give your group the best pricing
in the industry because we know you will be coming back. Special discounts are available on
larger group orders, so please contact 123Greek for more details. 123Greek guarantees to offer the lowest price merchandise in the
industry. If you find a lower price with one of our competitors on a
comparable product, we will beat it!
Q: What does shipping cost?
A: Shipping
costs are calculated based upon the quantities and weight of each
specific type of product. At the time you place your order, a shipping
cost will be determined that best suits your budget and “In hands”
date.
Q: How will my merchandise be shipped?
A: All
orders are shipped promptly after project completion via United Parcel
Service at the lowest rate available.
Q: Do you offer any products that are not included in your
catalog or website?
A: Any
product you can think of, we can do.
We have access to over 600,000 products, so if you can’t find what you are looking for on our website or in our
catalog, just ask us and we will do everything we can to meet your
needs.
Q: What organizations do you provide service for?
A: We
provide service to all fraternities, sororities, on-campus
organizations, and business.
Q: What is 123Greek's policy regarding the sale of
drinkware that could be used for alcohol.
A: We at 123Greek are opposed to the abuse of
alcohol, and underage drinking. We believe that elegant glassware is not
limited to alcoholic beverages and should be enjoyed by all. Any items
in this catalog which contain the name, Greek letters, or insignia of a
particular Fraternity or Sorority are not being produced or sold under a
license agreement or other sponsorship from that organization and,
accordingly will be sold only to members and associate members of that
organization. We believe that members of these organizations have the
right to order products that contain the names, letters, and insignia of
their own organizations. Our goal is to help you have fun and look great
by providing the newest, hottest, highest quality products at the lowest
possible prices. Not all national fraternities and sororities
headquarters feel that the items on this page are appropriate for their
members. Please check with your national office before ordering these
products from us.
Q: What is 123Greek's privacy policy? What info does
123Greek collect and how is it used?
A:
123Greek does not sell, share or solicit any of our customer
information to third parties. Any information collected is used solely
by 123Greek to inform or contact our customers in regards to orders
that have been placed, special offers, or money saving promotions.
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